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Call 911 immediately. MyChart should not be used for medical emergencies.

MyChart Frequently Asked Questions

Signing up for MyChart
Using MyChart
Requesting appointments online
Sending emails to my doctor
Refilling a Prescription Online
Receiving and Viewing Test Results Online
Managing my MyChart Account
Creating a Secure Password
Six Steps to Build a Strong Password

Signing up for MyChart

What is MyChart?

MyChart is a helpful service that allows you to connect with your doctor and your health information… online, anytime. Using your personal computer or smart phone, you can sign in to MyChart and see your test results, the medications you are taking and your healthcare provider’s summary of your current health concerns and conditions. Using MyChart, you can send a message to your doctor’s office, request an appointment and renew a prescription online. It’s free. It’s secure. And it’s available 24 hours a day.

Where is MyChart available?

MyChart currently is available through many MaineHealth primary care and specialty offices in Maine.

Is there a fee to use MyChart?

No. MyChart is a free service offered to our patients.

What are the computer requirements to use MyChart?

You will need a computer or mobile device that can connect to the Internet and an up-to-date browser, such as Internet Explorer, Safari or Firefox.

What kind of information will I need to provide to sign up?

You will need to provide an active email address to receive an activation code from your doctor’s office. You will need to provide this activation code along with your date of birth and the last four digits of your Social Security Number, all of which must match what is in your electronic medical record. This information is used to make sure you will be connected to the correct medical record at your doctor’s office.

How do I sign up?

First, you need to be a patient of a MaineHealth doctor who is currently using MyChart. If your doctor is using MyChart, ask your doctor’s office to provide you with an activation code that will allow you to sign up for MyChart. Once you receive your activation code, you can register online. If you need help with the activation process, you may call the MyChart Customer Support Team at 1-855-255-2300 (toll free). Please read the "Terms and Conditions" carefully before you sign and accept them.

My activation code does not work. What should I do?

For your security, your activation code expires after 30 days and is not valid after the first time you use it. To receive a new activation code, contact the MyChart Customer Support Team at 1-855-255-2300.

Is my activation code my user ID?

No, your activation code is not your MyChart user ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart for the first time, you will be asked to create your own unique MyChart User ID and password.

Who can have a MyChart account?

At this time only MaineHealth patients aged 18 and over can have a MyChart account.

Do I need a MaineHealth doctor to sign up for MyChart?

Yes. Currently, MyChart access is available to patients with a MaineHealth primary care doctor (Internal Medicine, Family Medicine or Pediatrics) or specialist.

Can I have access to my child's records through my MyChart account? What about another adult’s records?

Yes. Approved individuals can access other MaineHealth patients’ medical records through MyChart when they are the patient’s guardian or when the patient gives them explicit permission. These individuals are known as proxies. The patient’s doctor can provide approved proxies with an activation code that allows them to sign up for MyChart. Based on state and federal privacy regulations, the medical information that a MyChart proxy can see depends on the age of the patient. For more information on proxy access, contact your doctor’s office or the MyChart Customer Support Team at 1-855-255-2300.

What if I don't have a MaineHealth doctor? Can I still have access to my children's records?

Yes, as long as the child or adult is a patient of a MaineHealth doctor.

Who do I contact if I need help or have further questions about signing up?

Call your doctor’s office to get your activation code to sign up for MyChart. If you have technical issues while signing up contact the MyChart Customer Support Team at 1-855-255-2300.

How secure is MyChart?

We take great care to make sure your health information is kept private and safe. Access to information is controlled through secure access codes, personal IDs and passwords. You control your password, and your MyChart information cannot be accessed without that password. MyChart also uses the latest encryption technology and does not store any personal health information to your computer. Unlike regular email, all MyChart messaging is done while you are securely logged onto the MyChart website.

What is MyChart's privacy policy?

Your name and email address will be treated with the same care and privacy given your health records and will never be sold or provided to anyone else. MyChart complies fully with federal and state laws related to privacy. For a copy of our Notice of Privacy Practices please contact your doctor’s office.

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Using MyChart

What kind of health care information will I be able to see on MyChart?

MyChart provides you with a summary of your health information based on your doctor’s entries in MaineHealth’s electronic health record. You can view your future and past appointments, test results, current health issues, medications you are taking, allergies, immunizations and medical history.

How will MyChart help me stay better connected to my doctor and my health?

MyChart provides an easy way to ask your doctor basic, non-urgent questions using secure electronic messaging. This way you can receive an answer without repeated calls. Having a convenient summary of your health information, such as when you are due for preventive tests like a mammogram or prostate exam, helps you be a more active partner in maintaining and improving your health.

If some of my health information on MyChart is not correct, what should I do?

Your MyChart information comes directly from your electronic health record at your doctor’s office. Your health information is reviewed and updated in your electronic record each visit, so at that next visit, ask your doctor to correct any inaccurate information. Or, if the incorrect information is critical, such as an allergy you have that is not shown, call your doctor’s office or message them using the MyChart Message Center and ask them to update the information.

Can I use MyChart with my specialty doctors?

Yes. You will be able to see information that MaineHealth specialty doctors enter in your medical record, such as a medicine that they have prescribed for you. You may also see information about your visits with MaineHealth specialists using the MyChart Upcoming or Past Appointments feature.

Can I connect to MyChart from my mobile phone?

The MyChart mobile application is currently available for Apple and Android devices. The MyChart mobile application is free to download from the App Store on your mobile device.

Download instructions:

   1. Access the App Store on your mobile device
   2. Search for “MyChart” to locate the application
   3. Download the free MyChart application
   4. Launch MyChart and select MaineHealth as your healthcare provider
   5. Log in using your MyChart username and password

I was logged out of MyChart; what happened?

While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

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Requesting and Scheduling Appointments Online

How do I request an appointment online?

After logging into your MyChart account, click on the Appointments option in the left hand navigation bar and click on “Request an Appt” in the Appointments menu.

Can I cancel an appointment online?

Yes. Appointments that are scheduled to occur in more than 24 hours can be canceled online. However, appointments that will occur in less than 24 hours cannot be canceled online. Please contact your doctor’s office directly to cancel and/or change these appointments.

How do I access details of previous appointments?

After you log into your MyChart account, click on the Appointments option in the left hand navigation bar and then click on Past Appointments. MyChart will display a list of previous appointments by date. By clicking on each date, you will see a general summary of that appointment, including the reason for the visit, your vital signs at the time of the visit and/or any follow-up instructions.

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Sending Messages to My Doctor's Office

What kind of messages can I send to my doctor's office?

In the case of an emergency, do not use MyChart to contact your doctor. Please contact your doctor directly by telephone or call 911.

You can send messages to your doctor about non-urgent issues, such as information about your medications or test results or follow-up questions from a recent visit.

How quickly can I expect a response?

You can expect a response within one to three business days.

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Refilling a Prescription Online

How can I renew a prescription?

If you have refills remaining, just contact your pharmacy and request a refill. However, if you do not have refills remaining, you can ask your doctor to refill your prescription through MyChart. Log into your MyChart account, click the Message Center option in the left hand navigation bar, click on Request Rx Refill and check the box for the appropriate medication and click continue to choose your pharmacy and send your request.

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Receiving and Viewing Test Results Online

How quickly will I receive test results?

Test results are released to your MyChart account after your doctor has reviewed them.

Why are certain test results not available via MyChart?

Your doctor decides which test results you can access through MyChart and which ones may need more explanation. Some results are better provided to you personally.

What if I have questions about test results I have received online?

Please feel free to contact your doctor by telephone or through the MyChart Message Center with your questions.

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Managing my MyChart Account

I forgot my password or username. What should I do?

If you forget your password or username, you can click on the links on the login page to retrieve your username or reset your password. If you are unsuccessful with the automated feature you can contact the MyChart Customer Support Team at 1-855-255-2300.

Where can I update my personal information, such as home address or e-mail?

To change your home address you will need to call your doctor’s office and advise them of your new address. To change your email address, log into MyChart, click on the “Administrative” option in the left hand navigation bar, click on “Administrative Information” and then click on the “Change E-Mail Address” link in the center of the page.

What do I do if I no longer want to have a MyChart account or if I no longer see a MaineHealth doctor?

Either let your doctor’s office know on your next visit, or contact the MyChart Customer Support Team at 1-855-255-2300 to deactivate your account.

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Creating a Secure Password

It is your job to pick a password that is hard for other people to guess. Here are some rules that will help make sure you pick a strong password:

Longer passwords are better. Your password will need to be at least 6 characters (letters, numbers, or symbols). Longer passwords are safer because they are harder to guess.

Don't pick the same password again. Your password must be different from the passwords you have used before.

Don't user easy to guess words. Your password should not be:

   ~ Your name, or the name of a friend or family member
   ~ Your birthday, social security number, or address
   ~ Your login or username
   ~ A word that can be found in the dictionary, or a common name

Use letters, numbers and symbols. This makes your password safer and harder to guess.

   ~ Both uppercase and lowercase letters
   ~ Numbers
   ~ Symbols
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Six Steps to Build a Strong Password

The strongest passwords look like a random string of characters to attackers. But random strings of characters are hard to remember. These steps will help you to create a random string of characters that is easy for you to remember, but is hard for other people to guess.

1. Think of a sentence that you will remember.
Example: “My son Aiden is three years old.”
2. Turn your sentence into a password.
Use the first letter of each word of your memorable sentence to create a string, in this case: “msaityo”.
3. Make your password more complex.
Mix uppercase and lowercase letters and numbers. Introduce intentional misspellings. For example, in the sentence above, you might substitute the number 3 for the word “three”, so a password might be “MsAi3yo”.
4. Substitute some special characters.
Use symbols that look like letters, combine words or replace letters with numbers to make the password complex. For example, you might use “$” instead of the letter “s,” or “8n” for “Aiden.” Using these strategies, you might end up with the password “M$8ni3y0”.
5. Test your new password with Password Checker
Password Checker evaluates your password's strength.
6. Keep your password a secret.
Treat your passwords with as much care as the information that they protect. It’s ok to write your password down, but keep it secret. Don’t save passwords online or on a networked computer.
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