Do not use MyChart if you are having a medical emergency! If you think you might be having an emergency, visit the closest emergency room or call 911.

Please do not try to send messages to your provider about an emergency using MyChart! Your provider might not see your message or send an answer right away.

TERMS AND CONDITIONS OF USE

What MyChart Can Do For You

MyChart gives you a secure way to look at your medical record and other health information online. You can also talk with your provider using the MyChart website.

Here are the things that you can do on MyChart:

  • Make or cancel appointments. You can see what appointments you have coming up. You can make or confirm an appointment. You can also cancel an appointment if you give 24 hour notice.
    • A list of the things you are allergic to
    • What medications you are on
    • Your immunizations
    • A list of your medical problems
    • Reminders about important screenings and tests that help you stay healthy
  • Get test results. You can look at results from some of your lab tests.
  • Send messages to your doctor. You can send secure messages to your doctor and other providers who are treating you.
  • Renew prescriptions. You can ask your provider to renew your prescriptions.
  • Get health information. You can get health information from Healthwise and other websites.

When you use MyChart, you agree to a set of rules.

These rules are called ‘terms and conditions’. This document will explain the terms and conditions of using MyChart.

  • When you use MyChart, you agree to follow these rules. Both the usage and content of MyChart is governed by applicable federal and Maine state laws and regulations.
  • Each time you log on to MyChart, you are agreeing to these rules.
  • These conditions might change from time to time. Any changes will be posted on MyChart. These changes are effective as soon as they are posted. If you have any questions about these rules, please talk with the MyChart Customer Support Team at 855-255-2300 before you start using MyChart.

About sending and reading messages on MyChart.

You can send messages to your providers on MyChart. You can also send comments. These comments and messages will be part of your permanent electronic medical record.

You may not get responses for your messages for at least three business days.

When sending and reading messages, you agree that...

  • Any information you give is complete and accurate. This includes your MyChart Questionnaire. This helps your provider give you the care that is best for you.
  • You should not send urgent messages through MyChart. Sometimes a telephone call or an office visit may be the best way to let your doctor know something.
  • You should not make any changes to your care because of your test results without talking with your provider first. Don't change your medicine, therapy, or anything else before talking with your doctor.

You agree to give MyChart a working email address.

  • You must give MyChart a working email address that is current.
  • If you change your email address, you must update MyChart with your new address.
  • You will get emails when there is new information on MyChart for you to look at. These messages will not have any confidential medical information in them.
  • Anyone who has access to your email will be able to see these email messages. But they will not be able to see your MyChart account unless they have your MyChart Username and password.
  • If you are not getting any emails from MyChart:
    • Make sure this email address is part of your approved senders list or whitelist: donotreply@mainehealth.org
    • Make sure your email inbox is not full.

You agree to read your MyChart messages regularly.

The messages you get through MyChart may have important information in them. You agree to check these messages regularly.

You agree to look at any other websites that MyChart links to at your own risk.

MyChart links to other websites with health information. MyChart does not endorse any of these outside websites. You are responsible for following the terms and conditions on these websites. You are also responsible for reading their privacy statements.

You agree to do your part to protect the privacy and security of your protected health information.

MyChart makes every effort to keep your health information secure and confidential. But even the most secure system can be violated. When you use MyChart, you accept this risk.

You also agree to do the following things to help keep your information secure:

  • You will keep your username and password secure. If someone else learns your username and password, they could access your personal health information. You are responsible for keeping your username and password safe and secure.
  • You will never be asked for your MyChart username and password in an email. Please do not respond to any emails that ask for this information. If you have already responded, change your password right away.
  • Putting information in MyChart makes it part of your permanent medical record. If you have sensitive information that you only want to share with your doctor, you might not want to use MyChart. Hospital and physician personnel who have permission to look at your medical records may also be able to see this information if you put it on MyChart.
  • It is your job to protect your computer. You are responsible for making sure that your computer is protected against viruses and other malware.
  • MyChart content follows all federal and state laws and regulations on the privacy and security of personal health information. To learn more, please ask your nurse or healthcare provider for a copy of the Notice of Privacy Practices.
  • If you are worried that someone has accessed your personal health information, please call MyChart Customer Support at 855-255-2300.
  • Allowing Proxy Access to Your MyChart account. It is possible that the proxy may share your personal information with third parties without your permission. Such disclosures may not be protected by state and federal confidentiality laws. I understand that this grant of proxy access to MyChart does not permit the individual serving as proxy to request medical advice on my behalf, update any information in my medical record, and/or discuss my care with my treating providers unless I have executed a separate Authorization to Release Protected Healthcare Information.

You understand that MyChart may not be available sometimes.

MyChart might not be available sometimes because of system failures, maintenance and backup procedures, power outages, and other causes. If you need to get in touch with your provider when MyChart is not available, please call them or visit their office.

You understand that your medical record on MyChart is not complete.

The MyChart record only has some of the information that is in your medical record. Some kinds of medical information will never appear in MyChart. If you want a copy of your medical record, please call your physician's office or the Health Information Management Department.

Office Visit Notes

Office visit notes will be offered through MyChart for certain MaineHealth locations only on a prospective basis beginning on October 31, 2018; all requests for medical records including office visit notes prior to this date must be submitted to the Health Information Management Department and will be processed consistent with the hospital’s current policy.

Exclusions:

  • inpatient notes, mental health visit notes, and office visit notes relating to minors age 12-18; and
  • scanned documents, school or camp physical letters, and office visit notes marked sensitive or included as part of a confidential department.

As this feature expands to other MaineHealth locations and departments, these exclusions may be subject to change.

You understand that MyChart may be shut down at any time.

MyChart is provided as a convenience to you. MyChart may be shut down at any time for any reason without notice to you. You may cancel your participation in MyChart at any time by contacting MyChart Customer Support at 1-855-255-2300 or by notifying your doctor's office.

You have a limited license to use MyChart for your personal use.

  • You have a limited license to use MyChart. This license is for your personal use only. This use falls under the terms and conditions of use described here, in this document.
  • You can't reproduce the website and its associated content and services. You also can't use the website for your own profit.
  • You are not allowed to collect or use other people's email addresses or health information. You can't do any data extraction or data mining on MyChart.
  • Connecting MyChart data to Health Applications on a personal device

    Patients can now access MyChart health data from Epic using health applications (“health apps”).

    What are the benefits of sharing MyChart data with apps?

    Applications are small software programs that allow patients to view and retrieve health information from Epic using a smart phone or computer. Adding the MyChart feature to these apps may be beneficial to keep all health related information in one place along with helping to:

    • Gather electronic health data from different providers
    • Store clinical hospital data and wearable sensor data in one place
    • Get support from providers for making medical decisions
    • Get personalized treatment recommendations

    Centers for Medicare Services requires us to provide patients with an API as part of Promoting Interoperability. This allows patients to access their health data at any time.

    How does a patient find an app to download?

    Patients can search the app store or web app for an app of interest or speak with your provider at an upcoming office visit for recommendations. There are a limited number of apps on the market with this feature. They should investigate any recommended health apps to ensure that they are comfortable with the app’s features and terms and conditions of use.

    How do patients connect a MyChart account to the app?

    Each health app may have a different process to connect to MyChart. In general, the steps outlined below provide an overview of how to make a connection with a MyChart account to an app:

    1. Choose an app and log-on (if needed)
    2. Select MaineHealth as a provider/healthcare system
    3. Log on with User Name and Password using MaineHealth’s MyChart
    4. Allow app access to the account
    5. A list of items will appear for you to approve
    6. Select “Approve”
    7. The information will be sent over to the personal device.

    If patients are having trouble connecting the app, they will need to contact the app’s support directly by telephone or through the web page of that app.

    Please Note:

    • The connection to MaineHealth MyChart will automatically disconnect from the app after one (1) hour.
    • MaineHealth is not responsible for the performance or security of any third party apps or personal devices.
    • Health apps typically collect a significant amount of personal health information which may not be protected by the same laws applicable to similar information collected in a healthcare provider’s office. The developers of these apps may use or disclose personal health information without patient’s knowledge or authorization. Patients should carefully review the health app’s terms and conditions of use and privacy policies to ensure that they are comfortable with the manner in which the personal health information may be used or disclosed.
    • Patients agree to accept responsibility for the failure of the health app to perform as advertised and for any lost or stolen protected health information as a result of using such an app.

    Disclaimer of Warranties and Limitation of Liability

    This website, its content and all site-related services are provided “as is,” with no representations or warranties of any kind, either expressed or implied. This includes, but is not limited to, the implied warranties of merchantability and fitness for a particular purpose.

    You assume sole responsibility and risk for your use of MyChart, all site-related services and third party websites, including the risk of any authorized disclosure of confidential medical information resulting from your failure to keep your MyChart password secure, or for any damage to your computer or software.

    No oral or written information or advice provided by MaineHealth, its physicians, affiliates or other healthcare professionals shall create a warranty of any kind. Any references to specific products or services on this website do not constitute or imply a recommendation or endorsement by MaineHealth unless specifically stated otherwise. Your sole remedy for dissatisfaction with this website, site-related services, or third party websites is to stop using MyChart or those services.

    In other words, you accept sole responsibility for any risks that are involved in using MyChart. This includes things like the risk of someone getting access to your confidential medical information, or any damage that might happen to your computer. MyChart and MaineHealth are not responsible for any problems that you might have from using MyChart. If you are not satisfied with MyChart, your only option is to stop using it.

    Copyright and trademarks

    All the content on the MyChart website is protected by U.S. and international copyright law. This includes:

    • Text
    • Photographs
    • Graphics, images, artwork, button icons, or logos
    • Names
    • Trademarks or service marks
    • Data
    • Any other content

    You can't reproduce any of this content, in whole or in part, unless you have written permission from MaineHealth.